嬲到爆！？英文投訴信應該點寫好！？

有時買嘢、消費或者享用服務嘅時候，不幸地遇到一啲你接受唔到嘅事，例如買返嚟嘅貨物爛咗、遲遲未送到、寄失、一直唔覆機或者服務質素唔好等等，呢嗰moment真喺嬲到爆啦！

冷靜啲！可以打翻封投訴email比佢哋反映，講翻自己嘅遭遇，等佢哋改善或者好好道歉！一齊嚟學下英文投訴email應該點寫啦！  

開首

說出背景/ 寫作目的
Opening /introduction: state the purpose of writing

• I am writing to draw your attention to … / I am writing to complain about …
  來信是想你關注…… / 來信是想投訴……  
   
• I am writing to express my strong dissatisfaction at …
  來信是想表明我對……的強烈不滿。  
   
• Recently, I ordered … from your company/shop.
  最近，我在你公司/店舖購入了……  
   

主體

交代過程
Main body: reason for complaining

• I haven’t received the goods I ordered 10 days ago, but your company promised to ship it within 3 days.
  我尚未收到10日前買入了的貨物，但你公司卻曾承諾會於3日內送達。
   
• You can imagine how we felt when your staff treated us in such a poor manner.
  你應該能明白，我們被你的員工不禮貌地對待時的感受。
   
• I was appalled at the poor quality of the goods / unsatisfactory service provided.
  對於貨物的劣質程度/欠佳的服務水平，我是十分詫異的。  

總結

要求道歉或賠償
Conclusion: demands for apology / refund from the company

• I demand a full refund within a month, or I will be forced to take this matter further.
  我要求你們在一個月內全額退款，不然我會有進一步的行動。
   
• I insist on a partial refund in addition to an apology for the discomfort I suffered.
  我堅決要求取回部分的款項，及你們的道歉，以補償我所承受的不安感。  
   
• I trust this matter will receive your immediate attention.
  我相信你會即時處理這件事。

記得要加埋上款下款先send出去，如果你唔知收件人喺叫咩名，可以打「to whom it may concern,」哦！